Refunds and cancellation

This is section 3 of our Terms of Service, word for word. Questions or a refund request: hello@bedrockignite.com.

3. Subscriptions, free trial, automatic renewal and cancellation

Plan. The Family plan covers one household — every family member and every device — for USD 5.99 per month or USD 49.99 per year, plus any sales tax that applies. Prices are shown before you pay and may change for new subscriptions; we will tell you before any change applies to yours.

Free trial. A new household may have one 14-day free trial with all features. No card is needed to start it. One trial per person (identified by their verified email address) and per household; trying to get more trials — for example with extra email addresses — is not allowed, and we may end trials and accounts that do.

Referrals. You may share your own referral link. Someone who creates an account with it gets a 30-day welcome month instead of the free trial, with no card needed; each person may have one welcome month or one trial, never both. When that person first pays for their own subscription, and the payment has stood for 30 days without being refunded or disputed, you earn one free month, as long as it was not paid with a card your household has used. You earn one free month for each person referred, with no limit on how many people you refer. Share your link only with people who may want it, and say that you get a free month if they subscribe. Do not send spam, and do not refer yourself. We may withhold or remove months gained against these terms.

Credited months. Free months (earned by referrals, given as gifts, or granted by us) are added after all the time your household already has: the rest of a trial or welcome month, a paid period, and earlier credited months. While credited months remain, your subscription is not charged, and each credited month shows a receipt with no charge when it begins. Credited months have no cash value.

Automatic renewal. A subscription renews automatically at the end of each period and your payment method is charged the then-current price until you cancel. You can cancel at any time in the app (Settings → Subscription → Manage), in two clicks; cancellation takes effect at the end of the period you have paid for, and you are not charged again.

Refunds. Payments are non-refundable except where the law requires otherwise or where we decide to refund. If something went wrong, write to us — we want you to be treated fairly.

Payments are processed by Stripe (and, in the Android app, by Google Play). We never see or store your full card number.

After a trial or subscription ends, your household keeps read-only access to its information and can export it; we do not hold your data hostage.

Helping Hand. If your family cannot afford the plan, write to us. We may grant a free or reduced plan at our discretion and review it yearly.